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Company Coronavirus (COVID19) Policy

Buffalo City Living, LLC Coronavirus (COVID19) Policy

May 19th, 2020 UPDATE: Dear Clients, Customers, Vendors and Staff of Buffalo City Living, LLC:


As per the New York State Government, “non-essential” construction is allowed to resume in Phase One of the NY Forward Reopening Plan, which begins on May 19th, 2020 in Buffalo and the Western NY region. “Real estate, leasing and rental” are projected to resume in Phase Two of the NY Forward Reopening Plan, which has no projected start date as of this update.


This notice is to inform you of the most recent updates to our company’s Coronavirus (COVID19) Policy. Given the current states of emergency which have been declared by Federal, State and Local governments, Buffalo City Living, LLC will be significantly modifying our business operations in response to this public health crisis. Our staff will do their absolute best to serve clients and customers within the confines of our published Coronavirus (COVID19) Policy.


PLEASE EXPECT TO EXPERIENCE SIGNIFICANT DELAYS AND DISRUPTIONS IN COMMUNICATION AND SERVICES FROM OUR OFFICE DURING THIS STATE OF EMERGENCY. EMAIL COMMUNICATION WITH OUR OFFICE HAS BEEN ESPECIALLY DELAYED. FOR MORE URGENT HANDLING, PLEASE CALL 716-222-2489 or “222-CITY.”

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SOP: Standard Operating Procedure Last updated on 5/19/2020 by Christopher Mekker, Manager
Coronavirus (COVID19) SOP

  1. All Buffalo City Living, LLC staff, employees, agents, contractors, vendors, clients and customers must comply with CDC’s “Interim Guidance for Businesses and Employers” at https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html
  2. All Buffalo City Living, LLC staff, employees, agents, contractors, vendors, clients and customers must comply with the most recent requirements from the Erie County, NY Health Department at www.erie.gov/covid19
  3. This SOP will be updated regularly as the state of emergency progresses. Updates will be posted to our website at https://www.buffalocityliving.com/covid19
  4. Access to our office, or any managed or listed property is strictly prohibited for any person who:
    1. exhibits any symptoms of COVID19, as published online by the CDC at https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html
    2. has exhibited, within the last 14 days, any symptoms of COVID19 on the CDC list
    3. or has knowingly been in close or proximate contact, within the last 14 days, with anyone who has tested positive for COVID19 or who has or had symptoms of COVID19
  5. All staff and tenants are ordered to obtain a COVID19 diagnostic test immediately upon exhibiting any symptoms of COVID19 (a list of testing sites in Erie County, NY is published online at https://www2.erie.gov/health/sites/www2.erie.gov.health/files/uploads/pdfs/COVID19TestingSitesEC.pdf).
  6. Access to our office is restricted as follows:
    1. Non-employees are prohibited from entering our office during the current state of emergency.
    2. While inside our office, all staff are required to keep a minimum of 6 feet distance between all persons at all times.
    3. Staff workstations are “exclusive,” meaning no 2 employees may share the same workstation, including floor space area, desk, chair, computer, keyboard, mouse, phone, printer or other equipment.
    4. Staff workstations must be sanitized twice daily, before leaving for lunch break and again before leaving work at the end of a shift.
    5. Access to the following common areas is prohibited:
      1. waiting area
      2. conference table
      3. cafe/lunch room tables, chairs, counters
    6. All common surfaces must be sanitized immediately after being touched by any person.
    7. Separate staff restrooms should be accessed exclusively by department personnel (ie: office-administrative staff restroom, maintenance staff restroom).
    8. Staff should work from home whenever possible.
  7. Buffalo City Living’s normal business hours (Monday through Friday, 10:00am to 6:00pm) are subject change at any time without notice. 24/7 Emergency Services are still available to current tenants and property owners with an active Property Management Agreement.
  8. Buffalo City Living, LLC will not accept or handle CASH.
    1. All payments must be made with check or money order and sent via mail or delivered to our day and night deposit box on our storefront, or via electronic banking:
      1. Please contact our Office Administrator at 716-222-2489 ext 702 for instructions on sending wire transfers or ACH bank transfers to our company.
  9. All in-person real estate showing appointments are suspended under Governor Cuomo’s Executive Order 202.6. “Virtual viewings” may be conducted via video chat with the resident at the resident’s sole discretion, or at a licensed showing agent’s discretion if the listed property is vacant.
  10. All staff and tenants are ordered to wear a face mask or other CDC-recommended face covering over their nose and mouth at all times while in public settings.
  11. All staff and tenants must test themselves as clear of COVID19 symptoms daily. Staff and tenants must immediately report to the company if they exhibit any symptoms of COVID19, or have knowingly been in close or proximate contact, within the last 14 days, with anyone who has tested positive for COVID19 or who has or had symptoms of COVID19 (Call: 716-222-2489 ext 702 and email admin@buffalocityliving.com).
  12. Prior to entering any residence, BCL staff and assigns must call the resident and confirm that no person in the household exhibits, or has exhibited within the last 14 days, any symptoms of COVID19, and that no person in the household has knowingly been in close or proximate contact, within the last 14 days, with anyone who has tested positive for COVID19 or who has or had symptoms of COVID19.
    1. Also, prior to any staff and/or assign entering any managed property, they must call and instruct the resident to improve air flow and ventilation in the residence by either opening windows and/or running air-circulating systems (forced-air heating, air conditioning and/or exhaust fans).
  13. BCL staff are ordered to obtain proper disposable PPE (Personal Protective Equipment) in order to perform their job functions, at the company’s expense. A list of Erie County-approved PPE vendors is published online at https://www2.erie.gov/health/sites/www2.erie.gov.health/files/uploads/pdfs/PPEBusinessVendorListEC.pdf
    1. BCL Staff must dispose of PPE whenever it becomes damaged or soiled by placing it in a plastic bag and tying the bag shut before placing in a municipal garbage tote.

By Buffalo City Living

NY Licensed Real Estate Broker & Property Management Company

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